Who has authority over cable rates?
Spartanburg County does not have the authority to regulate cable rates. That authority rests with the Federal Communications Commission (FCC). The FCC regulates basic rates only. Extended rates and rates for premium channels are not regulated.
Who do I contact regarding cable rates?
The FCC who has authority over basic cable rates. Usually when contacted the FCC may ask for documentation or evidence that an attempt has been made to resolve the issue locally. It is recommended that records be kept on any efforts to resolve a conflict with the cable company.
The FCC can be contacted as follows:
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How can I contact the cable company?
For Charter Communications Customer Service 1-800-955-7766
For other contacts numbers go to http://www.charter.com/contact/contact.aspx
What does the County regulate?
The key areas of the franchise agreement between Spartanburg County and Charter Communications are:
Customer Service
Number of Channels
Notification Requirements
Level of Service that the Cable Company Provides
Use of Public Facilities, Right of Ways, etc. and restoration of property
Service Extensions
Where do I go if I have a problem related to one of the above?
Contact:
County Administrator's
Office
Box 5666
Spartanburg, SC 29304-5666
Telephone: (864)
596-2526
Fax: (864) 596-2232