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•When the Communications / 9-1-1 department is notified that payment has been received (or when we receive payment if it is sent directly to us), work begins to locate, copy and prepare the information.
•When the information has been prepared, it will be mailed to you (unless you requested another method of delivery).
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•Audio Recordings - Every telephone in our dispatch center is recorded. These recordings are available through the Freedom Of Information Act. State law requires us to keep recordings for a minimum of 60 days, but we typically keep them longer. Telephone recordings take considerably longer to locate and copy than dispatch reports and will extend the time that your request takes to process and will increase the cost.
•Other types of information - Any information that does not meet exemption criteria under the South Carolina Code of Laws can be requested. If you are looking for information that does not fall into the two categories above, please call to inquire or submit a written request and you will be contacted.
Our mailing address is: Spartanburg Communications / 9-1-1 Attn: FOIA Fulfillment PO Box 5666 Spartanburg SC 29304-5666
Our fax number is (864) 596-2382
•Postal mail - By default, information is delivered to you using the mailing address information that you provide in the request. You may request an alternate delivery method (listed below).
• Email - If you prefer (and indicate so on your request), some types of information can be emailed to you. Dispatch reports can be delivered in PDF format and small, single audio files can sometimes be sent via Email. Before sending information to an Email address, the address and recipient will be verified. If we can not verify the address, or if we send a verification email and do not receive a reply, the information will be put onto a CD and mailed to you.
•Fax - If you prefer (and indicate so on your request), dispatch reports can be faxed to you in some cases. Information is not faxed unless (1) you verify - at the time it is sent - that you are standing by the receiving fax machine to securely receive it as it is transmitted or (2) the fax machine is your personal device or it is in a secure location (such as your private office).
•Other - In accordance with the South Carolina Freedom of Information Act, you may be permitted to visit our office to inspect the materials of interest if you do not wish to have a copy of it. This is rarely chosen as an option, but is offered if you wish to only view the information on our systems. This should be clearly indicated on your request and requires some preparation to locate the information before-hand. Appointments are set at the convenience of our staff. It is also time consuming because the raw data in its original format is sometimes not easily understood and requires a great deal of explanation. In accordance with the SC FOIA there is a charge for preparation time and time spent by staff with the requester, at $20 per hour. If after reviewing files and recordings the requester wishes to have copies or recordings made there will be a fee for that as well.
•Each request's cost is calculated based on the estimated time that it will take to search for and prepare the information; the costs of CDs, sleeves, mailers, printed pages, postage; and any other actual cost. All costs are actual or less, Spartanburg County does not make a profit on the labor or materials used.
•The current hourly rate charged for labor is $20. Printed pages are $0.04 each, CDs are $1.00 (this includes protective envelope), and postage is $0.44 for standard envelopes (larger or specialty envelopes will incur an additional charge).
•The majority of requests for information from Spartanburg County, on a single emergency event, cost less than $25 (for dispatch reports & telephone audio recordings).